By Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series How do you let customers know about new items in your store? For every retailer, the answer may be different, but the opportunity is the same. New items – whether they are new to market launches or simply … Read More
15. Rotate your endcaps every 45 to 60 days
By Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Endcaps present an exciting opportunity for pharmacies to build impulse and add-on sales. But you have to approach your endcaps strategically, and there are some dos and don’ts that can contribute to your success: DO choose a theme … Read More
70. Resize your department based on market needs
By Tara Kaifesh for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series If you’re following your planogram recommendations to a T, you might want to take some time to review your departments and see if your current sizes are meeting the needs of your store. If not, it might be … Read More
56. Provide total customer service
By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Prior to joining the Hamacher team, I worked for a retail chain that relied on the phrase “total customer satisfaction” to form the basis for the staff’s approach to dealing with customers. Putting that phrase into action sometimes meant … Read More
63. Use bag stuffers
By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series “And I’m just tucking into your bag a little reminder that we’re having a Fall product sale next month, so come on in and check that out,” the smiling salesgirl said, waving a brightly colored postcard in front … Read More
53. Convert a prescription-only customer
By Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Is “sell” a 4-letter word behind your pharmacy counter? You sell prescriptions at a fair price coupled with good service to your Rx customers, but do you sell your front-end products and services? Do you feel this is outside … Read More
74. Remain optimistic
By Jen Johnston for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series It’s easy to remain optimistic when prescription sales are up, customers are happy, and front-end products are flying off the shelves. But what about when things aren’t going well? Maybe you are buried in paperwork. Maybe sales are … Read More
61. Create a theme promotion
By Kelly Z. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Although the kids just went back to school a few weeks ago, my local mass retailer quickly packed up the back-to-school supplies and brought out Halloween. I’ve even seen some Christmas items on shelves! Themed promotions at large … Read More
82. Attend an industry event – part 3
By Kat Fronek for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series My last two posts have explored the ways you can glean value from attending trade events, and shared suggestions for getting the entire pharmacy team excited about the event, even if not all of them are able to attend. There’s a final … Read More
34. Conduct a formal staff training session
By Jenny Kosek for 99 Ways to Make a Positive Difference in Your Pharmacy blog series You’re likely already diligent about keeping your staff up to date on the daily “how-tos” of your pharmacy. But sometimes, the limitations of time and resources mean that knowledge is passed through businesses in a trickle-down manner, which can … Read More