64. Give name tags to your employees

by Althea R. for our 99 Ways to Make a Positive Difference in Your Pharmacy series Can a name tag really make a difference? Most definitely, and in a number of ways. When I was a store manager for an independent craft retailer, I made sure that everyone on staff had a name tag. They […]

33. Compare your performance to a model

by Sean Grudzinski for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series How do your sales compare to other retailers with similar footprints? What categories are underperforming and which are outselling national averages? How does your customer service compare to competitors? If your answers are, “I have no idea” then […]

55. Price Cash Prescriptions Wisely

by Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series I was recently reminiscing with another CPhT about our pharmacy days back in the late 70’s…typewriters, refill requests on a notepad, hand-written receipts/universal claim forms and the big sign that hung behind the register listing the cash prices […]

97. Design a professional waiting area

 by Dave Wendland for our 99 Ways to Make a Positive Difference in Your Pharmacy series Hey, what are you waiting for? You’ve changed your exterior signs. You’ve completely remerchandised your front-of-store. And you’ve even sent your pharmacy team for additional training. But you forgot one very important area of your operation – your waiting […]

26. Be accessible to your customers

by Julie Massey for our 99 Ways to Make a Positive Difference in Your Pharmacy series It’s important to know your customers and interact with them. As a pharmacist, you are often their best and first choice when it comes to managing their medications and health. They look to you to help them understand possible […]

6. Set an example of how to treat your customers

by Angela Pinkstaff for our 99 Ways to Make a Positive Difference in Your Pharmacy series Have you ever had a bad day? Have you ever locked your keys in the car, forgot to turn in a document with a deadline that can’t be extended, or gotten bad news about your health or the health […]

45. Watch your traffic patterns

by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series Knowing how your customers shop your store is important to maximizing your sales in the front-end. Be aware of who is coming in and where they are going in your store. If you have more than one entrance, pay […]

23. Stock new items – the right ones

by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series New items are critical to growing your business. Regularly adding new-to-market products to your assortment keeps your inventory and selection fresh, and gives customers the impression that you are a progressive store that keeps up with trends. When you’re […]

27. Price wisely against competition

by Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Pricing wisely doesn’t mean pricing the lowest (which could equate to pricing yourself right out of business). A balance of lower margin competitively priced items, and higher margin less sensitive items is a strategy that can satisfy your customers […]

19. Develop a customer loyalty program

by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series You have a variety of shoppers. You definitely want to keep them all coming back, and a loyalty program will help you do just that. To begin, you need to know who is shopping your store. Information you capture about […]