By Tom Y. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Cleaning your pharmacy floors: “Wax on or wax off?” In my first blog, I discussed the benefits of using energy-efficient lighting in your pharmacy. Now, let’s focus on the opposite of your ceiling: Your floor! One of the … Read More
29. Evaluate your strengths and weaknesses
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Evaluating your own strengths and weaknesses will help you enhance not only your personal performance, but should also improve store operations as well. When you can honestly assess what your weaknesses are, you can look for those qualities as strengths in your … Read More
82. Attend an industry event – part 2
By Kat Fronek for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series My last post encouraged you to rethink your approach to attending industry events by involving your staff before, during, and after the event, even if those team members are staying behind to keep the store running. But with all of the distractions … Read More
92. Solicit customer suggestions
By Angela Pinkstaff for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series A large specialty chain was moving into a new community, and there was very vocal opposition from residents about the threat the chain might pose to local businesses. Rather than skirt the issue, the store opened its doors to the community at … Read More
37. Eliminate “can’t do” attitudes
By Steve Brester for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There is a mathematical function called “absolute value.” The absolute value function in effect turns all negative numbers into positive numbers. Wouldn’t it be great if we had an absolute value function for our attitudes? Any time we had a negative … Read More
84. Do a Demographic Study
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series It’s a natural tendency to shop where we feel comfortable. I personally will not shop at Forever 21 because I know that I won’t buy something there. The name of the store makes it clear that it caters to a demographic … Read More
82. Attend an industry event – part 1
By Kat Fronek for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series I’ll let you in on a little secret about industry events: what happens in Vegas should not actually stay in Vegas. Don’t worry; your secrets are still safe. What I’m suggesting is lifting the veil off of your trade show visits and … Read More
41. Smiles in the Aisles
By Kathy Hagen for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series You only get one chance to make a first impression. Yes, this is an old saying, but it makes sense, especially when a new customer walks into your store. Recently, I stopped in at a new location of a retailer I’ve … Read More
98. Develop a staff/employee manual
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There are plenty of good reasons to develop an employee manual. If you don’t have one already, consider creating one soon. I think you’ll find it can be beneficial for customer service, streamlining store operations, and managing your staff. An employee manual … Read More
78. Evaluate your progress versus your plan
By Brittany Benson for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The word “plan” is just that, a static blueprint. However, unlike a blueprint for building a house, a work plan or life plan needs to change as circumstances surrounding it evolve. The verb “planning” implies action, a constant morphing of your … Read More