By Elizabeth R. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Did you know that color impacts us psychologically? You might have. But do you know exactly how? Join me on a short journey along the spectrum highway; I promise there are some fascinating bits of knowledge ahead. Research has shown that … Read More
71. Invite your staff to implement one of their ideas
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There is simply no better way to foster change and train your staff to be global thinkers at the same time than to have them implement one of their own ideas. Do you have an employee suggestion “box?” Does your staff … Read More
79. Laugh Out Loud – You’ll Get More Exercise than Frowning
By Steve Brester for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Laughing out loud has many benefits and it’s an easy thing to do. For one, laughing makes you happy. Let me explain some of the many health benefits and why laughing out loud is so good for you. Laughter triggers the … Read More
77. Try a new way to motivate your team
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Motivating your team is something you need to do on a consistent basis, so you’re probably always looking for new ideas. A fun way to motivate your staff is through frie450dly competition. Does your team have sales goals? They probably already try … Read More
94. Stock products from local companies
By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series With all the retail outlet choices available today, more and more consumers understand they can make a difference in their communities by shopping locally. They recognize that by shopping at local businesses, like your independent pharmacy, their dollars are more likely to … Read More
72. Ask a friend what you could do to improve
By Angela Pinkstaff for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series When it comes to the company I keep, like most people, I try to surround myself with friends who have far more talent than I do. Observing how they hone their work ethics, skill sets and perspectives is a constant source of … Read More
13. Develop a customer profile
By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The better you know your customer the better you can customize your products and services to gain and retain business. Here is one easy way to gain insight into your customers: At the checkout, affix a large map of the community you … Read More
10. Independent Pharmacies and Energy-Efficient Light Bulbs
Your Future’s So Bright You Gotta Wear (Lamp) Shades By Tom Y. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series So your independent pharmacy has done an amazing job of keeping your customers out of the dark by utilizing the best-in-industry merchandising and pricing intelligence – powered by HRG. Merchandising, pricing, and your customers … Read More
35. Answer the phone professionally
By Barb G. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series How do you create a consistent and positive impression when your customers call? By answering the phone professionally. First, answering the phone within three rings shows your customer you are respectful of their time. Create a tag line to be used by … Read More
18. Delegate responsibility
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Delegate responsibility responsibly! Have you used any of these excuses to NOT delegate work? I can do it better myself. I don’t know if I can trust her to do it. He isn’t qualified to do it. She doesn’t want any added responsibilities. … Read More