by Althea R. for our 99 Ways to Make a Positive Difference in Your Pharmacy series Can a name tag really make a difference? Most definitely, and in a number of ways. When I was a store manager for an independent craft retailer, I made sure that everyone on staff had a name tag. They … Read More
33. Compare your performance to a model
by Sean Grudzinski for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series How do your sales compare to other retailers with similar footprints? What categories are under-performing and which are outselling national averages? How does your customer service compare to competitors? If your answers are, “I have no idea” then … Read More
55. Price Cash Prescriptions Wisely
by Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series I was recently reminiscing with another CPhT about our pharmacy days back in the late 70’s…typewriters, refill requests on a notepad, hand-written receipts/universal claim forms and the big sign that hung behind the register listing the cash prices … Read More
97. Design a professional waiting area
by Dave Wendland for our 99 Ways to Make a Positive Difference in Your Pharmacy seriesHey, what are you waiting for? You’ve changed your exterior signs. You’ve completely remerchandised your front-of-store. And you’ve even sent your pharmacy team for additional training. But you forgot one very important area of your operation – your waiting area.There … Read More
26. Be accessible to your customers
by Julie Massey for our 99 Ways to Make a Positive Difference in Your Pharmacy series It’s important to know your customers and interact with them. As a pharmacist, you are often their best and first choice when it comes to managing their medications and health. They look to you to help them understand possible … Read More
6. Set an example of how to treat your customers
by Angela Pinkstaff for our 99 Ways to Make a Positive Difference in Your Pharmacy series Have you ever had a bad day? Have you ever locked your keys in the car, forgot to turn in a document with a deadline that can’t be extended, or gotten bad news about your health or the health … Read More
45. Watch your traffic patterns
by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series Knowing how your customers shop your store is important to maximizing your sales in the front-end. Be aware of who is coming in and where they are going in your store. If you have more than one entrance, pay … Read More
23. Stock new items – the right ones
by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series New items are critical to growing your business. Regularly adding new-to-market products to your assortment keeps your inventory and selection fresh, and gives customers the impression that you are a progressive store that keeps up with trends. When you’re … Read More
27. Price wisely against competition
by Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Pricing wisely doesn’t mean pricing the lowest (which could equate to pricing yourself right out of business). A balance of lower margin competitively priced items, and higher margin less sensitive items is a strategy that can satisfy your customers … Read More
19. Develop a customer loyalty program
by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series You have a variety of shoppers. You definitely want to keep them all coming back, and a loyalty program will help you do just that. To begin, you need to know who is shopping your store. Information you capture about … Read More