By Michele Feldner for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Thanking every customer for their business seems obvious, doesn’t it? But how many times are you at a store and the cashier doesn’t thank you at the end of making your purchase? It seems to be happening more and more. Thanking … Read More
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47. Promote new items
By Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series How do you let customers know about new items in your store? For every retailer, the answer may be different, but the opportunity is the same. New items – whether they are new to market launches or simply … Read More
15. Rotate your endcaps every 45 to 60 days
By Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Endcaps present an exciting opportunity for pharmacies to build impulse and add-on sales. But you have to approach your endcaps strategically, and there are some dos and don’ts that can contribute to your success: DO choose a theme … Read More
70. Resize your department based on market needs
By Tara Kaifesh for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series If you’re following your planogram recommendations to a T, you might want to take some time to review your departments and see if your current sizes are meeting the needs of your store. If not, it might be … Read More
Connected and vital
By Dave Wendland According to the National Association of Wholesaler-Distributors, wholesale distribution accounts for approximately one in every 20 jobs in the United States. Certainly within healthcare distribution and as touted by the Healthcare Distribution Management Association (HDMA) – they are the vital link. An annual report published by McGladrey, LLP on behalf of the nation’s … Read More
56. Provide total customer service
By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Prior to joining the Hamacher team, I worked for a retail chain that relied on the phrase “total customer satisfaction” to form the basis for the staff’s approach to dealing with customers. Putting that phrase into action sometimes meant … Read More
63. Use bag stuffers
By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series “And I’m just tucking into your bag a little reminder that we’re having a Fall product sale next month, so come on in and check that out,” the smiling salesgirl said, waving a brightly colored postcard in front … Read More
Give shoppers a condition-specific roadmap to garner add-on purchases and store loyalty!
By Jen Johnston My preschooler has a medical condition called fructose malabsorption. (It is a condition that may affect up to 33% of people, although most don’t realize it.) Like many medical conditions, there are a lot of ins and outs – especially ingredients that are off limits. This goes for food (no agave nectar, … Read More
3 Clever Pharmacy Sign Ideas
Written by and published in Elements magazine, September 29, 2014 Some things are just hard to say to patients. Whether the barrier is time (How can I talk to every patient about the great products we sell?) or awkwardness (How do I work “Our price on Allegra® is the best in town” into normal … Read More
53. Convert a prescription-only customer
By Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Is “sell” a 4-letter word behind your pharmacy counter? You sell prescriptions at a fair price coupled with good service to your Rx customers, but do you sell your front-end products and services? Do you feel this is outside … Read More