71. Invite your staff to implement one of their ideas

July 25, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There is simply no better way to foster change and train your staff to be global thinkers at the same time than to have them implement one of their own ideas. Do you have an employee suggestion “box?”  Does your staff … Read More

Out With the Old

July 23, 2014By Focus on the Pharmacy Front End Blog, Independent Pharmacy

by Dave Wendland A friend of mine recently consulted with a closet organizer, wardrobe coach, and personal shopper to enter her over-stuffed, cluttered closet and make some recommendations. At first, my friend was hesitant to have anyone look through her things and make decisions on what should stay and what should go. After all, many … Read More

79. Laugh Out Loud – You’ll Get More Exercise than Frowning

July 21, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Steve Brester for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Laughing out loud has many benefits and it’s an easy thing to do. For one, laughing makes you happy. Let me explain some of the many health benefits and why laughing out loud is so good for you. Laughter triggers the … Read More

77. Try a new way to motivate your team

July 16, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Motivating your team is something you need to do on a consistent basis, so you’re probably always looking for new ideas. A fun way to motivate your staff is through frie450dly competition. Does your team have sales goals? They probably already try … Read More

94. Stock products from local companies

July 14, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series With all the retail outlet choices available today, more and more consumers understand they can make a difference in their communities by shopping locally. They recognize that by shopping at local businesses, like your independent pharmacy, their dollars are more likely to … Read More

Party Planning for Retail

July 9, 2014By Focus on the Pharmacy Front End Blog, Independent Pharmacy

 by Dave Wendland During a recent series of Continuing Education (CE) programs focused on the retail aspects of a drugstore operation, I challenged participants to think of the “guests” they are inviting to their store no differently than planning a party at their home. Here’s the process. The guest list. One of the first steps … Read More

72. Ask a friend what you could do to improve

July 7, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Angela Pinkstaff for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series When it comes to the company I keep, like most people, I try to surround myself with friends who have far more talent than I do. Observing how they hone their work ethics, skill sets and perspectives is a constant source of … Read More

13. Develop a customer profile

June 26, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The better you know your customer the better you can customize your products and services to gain and retain business.  Here is one easy way to gain insight into your customers: At the checkout, affix a large map of the community you … Read More

10. Independent Pharmacies and Energy-Efficient Light Bulbs

June 23, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

Your Future’s So Bright You Gotta Wear (Lamp) Shades By Tom Y.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series So your independent pharmacy has done an amazing job of keeping your customers out of the dark by utilizing the best-in-industry merchandising and pricing intelligence – powered by HRG. Merchandising, pricing, and your customers … Read More

35. Answer the phone professionally

June 10, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Barb G.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series How do you create a consistent and positive impression when your customers call? By answering the phone professionally. First, answering the phone within three rings shows your customer you are respectful of their time. Create a tag line to be used by … Read More