94. Stock products from local companies

July 14, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series With all the retail outlet choices available today, more and more consumers understand they can make a difference in their communities by shopping locally. They recognize that by shopping at local businesses, like your independent pharmacy, their dollars are more likely to … Read More

Party Planning for Retail

July 9, 2014By Focus on the Pharmacy Front End Blog, Independent Pharmacy

 by Dave Wendland During a recent series of Continuing Education (CE) programs focused on the retail aspects of a drugstore operation, I challenged participants to think of the “guests” they are inviting to their store no differently than planning a party at their home. Here’s the process. The guest list. One of the first steps … Read More

72. Ask a friend what you could do to improve

July 7, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Angela Pinkstaff for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series When it comes to the company I keep, like most people, I try to surround myself with friends who have far more talent than I do. Observing how they hone their work ethics, skill sets and perspectives is a constant source of … Read More

13. Develop a customer profile

June 26, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Julie Bonnell for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The better you know your customer the better you can customize your products and services to gain and retain business.  Here is one easy way to gain insight into your customers: At the checkout, affix a large map of the community you … Read More

10. Independent Pharmacies and Energy-Efficient Light Bulbs

June 23, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

Your Future’s So Bright You Gotta Wear (Lamp) Shades By Tom Y.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series So your independent pharmacy has done an amazing job of keeping your customers out of the dark by utilizing the best-in-industry merchandising and pricing intelligence – powered by HRG. Merchandising, pricing, and your customers … Read More

35. Answer the phone professionally

June 10, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Barb G.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series How do you create a consistent and positive impression when your customers call? By answering the phone professionally. First, answering the phone within three rings shows your customer you are respectful of their time. Create a tag line to be used by … Read More

18. Delegate responsibility

June 3, 2014By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Mary Hart  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Delegate responsibility responsibly! Have you used any of these excuses to NOT delegate work? I can do it better myself. I don’t know if I can trust her to do it. He isn’t qualified to do it. She doesn’t want any added responsibilities. … Read More

The professional pharmacist

May 14, 2014By Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Dave Wendland Recent legislation enacted in California and the current movement within Washington, DC is moving the pharmacist closer and closer to becoming appropriately recognized as a “healthcare professional.” “But wait, Dave, everyone knows they are healthcare professionals. They are the most accessible, trusted, and well-educated among others that operate in the healthcare continuum.” … Read More

A new tool for your business

April 10, 2014By Focus on the Pharmacy Front End Blog, Independent Pharmacy

Posted by Megan Moyer I’m excited to direct your attention to a new e-book from Upsher-Smith Laboratories, Inc. that we authored, that offers ideas and actions you can take to boost your business. The e-book is titled “Community Pharmacy: Foundation for the Future,” and it is a 30-page guide to improving your marketing strategies and some of … Read More