By Barb G. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series How do you create a consistent and positive impression when your customers call? By answering the phone professionally. First, answering the phone within three rings shows your customer you are respectful of their time. Create a tag line to be used by … Read More
18. Delegate responsibility
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Delegate responsibility responsibly! Have you used any of these excuses to NOT delegate work? I can do it better myself. I don’t know if I can trust her to do it. He isn’t qualified to do it. She doesn’t want any added responsibilities. … Read More
The professional pharmacist
By Dave Wendland Recent legislation enacted in California and the current movement within Washington, DC is moving the pharmacist closer and closer to becoming appropriately recognized as a “healthcare professional.” “But wait, Dave, everyone knows they are healthcare professionals. They are the most accessible, trusted, and well-educated among others that operate in the healthcare continuum.” … Read More
A new tool for your business
Posted by Megan Moyer I’m excited to direct your attention to a new e-book from Upsher-Smith Laboratories, Inc. that we authored, that offers ideas and actions you can take to boost your business. The e-book is titled “Community Pharmacy: Foundation for the Future,” and it is a 30-page guide to improving your marketing strategies and some of … Read More
Baby boomer women are a unique set of shoppers
by Jenny Kosek Baby boomer women aged 50+ own more than three fourths of our nation’s financial wealth. These women are the healthiest, wealthiest, and most active generation of women in history. They are an incredibly important market in the HBW/CPG space, contributing to 93% of all OTC sales. And they seem to love independents. Our … Read More
Do your pharmacy customers trust you?
by Amy Kasza A recent poll demonstrated what many of us are experiencing in our everyday lives: Americans just don’t seem to trust each other as much as they used to. This phenomenon encompasses every area of our lives, whether it’s trusting our elected leaders, our employers, or the organizations that provide products and services to … Read More
Some businesses just belong together
Posted by Jen Johnston Some businesses just belong together. When I was in my 20’s and more into the craft scene, I envisioned a group of retailers who would take over a space and create a destination location of independent shop owners that met virtually every need a crafter would have. So from sewing, to beading, … Read More
You conduit, you.
Posted by Dave Wendland Although difficult to predict given the rollout issues and ongoing debate around the Affordable Care Act (ACA), there are emerging opportunities afforded community pharmacy. In this post I will share four areas worth examination: 1) accessibility; 2) education; 3) coaching; and 4) medication compliance. First and foremost, there is the benefit of … Read More
Is your pharmacy an In-and-Out Burger?
by Jen Johnston Is your pharmacy an “In-and-Out Burger” or a “TGI Fridays”? Do your patients come to fill their scripts and quickly leave or do they feel comfortable taking their time? I visited a pharmacy last fall where one of the main entrances was positioned directly next to the pharmacy counter. The other entrance led … Read More
Interview with health coach and pharmacist Stacy Bennett — part two
by Jen Johnston This is part two of my interview with Stacy Bennett, RPh, CHHC of Health Coach Pharmacist, to talk through how she is incorporating health coaching into her pharmacy practice. I hope this post will give you some ideas of how you can incorporate health coaching into your own pharmacy practice, either by … Read More