By Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Endcaps present an exciting opportunity for pharmacies to build impulse and add-on sales. But you have to approach your endcaps strategically, and there are some dos and don’ts that can contribute to your success: DO choose a theme … Read More
independent pharmacy
70. Resize your department based on market needs
By Tara Kaifesh for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series If you’re following your planogram recommendations to a T, you might want to take some time to review your departments and see if your current sizes are meeting the needs of your store. If not, it might be … Read More
53. Convert a prescription-only customer
By Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Is “sell” a 4-letter word behind your pharmacy counter? You sell prescriptions at a fair price coupled with good service to your Rx customers, but do you sell your front-end products and services? Do you feel this is outside … Read More
99. Have your floors professionally cleaned
By Tom Y. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Cleaning your pharmacy floors: “Wax on or wax off?” In my first blog, I discussed the benefits of using energy-efficient lighting in your pharmacy. Now, let’s focus on the opposite of your ceiling: Your floor! One of the … Read More
29. Evaluate your strengths and weaknesses
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Evaluating your own strengths and weaknesses will help you enhance not only your personal performance, but should also improve store operations as well. When you can honestly assess what your weaknesses are, you can look for those qualities as strengths in your … Read More
92. Solicit customer suggestions
By Angela Pinkstaff for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series A large specialty chain was moving into a new community, and there was very vocal opposition from residents about the threat the chain might pose to local businesses. Rather than skirt the issue, the store opened its doors to the community at … Read More
41. Smiles in the Aisles
By Kathy Hagen for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series You only get one chance to make a first impression. Yes, this is an old saying, but it makes sense, especially when a new customer walks into your store. Recently, I stopped in at a new location of a retailer I’ve … Read More
98. Develop a staff/employee manual
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There are plenty of good reasons to develop an employee manual. If you don’t have one already, consider creating one soon. I think you’ll find it can be beneficial for customer service, streamlining store operations, and managing your staff. An employee manual … Read More
78. Evaluate your progress versus your plan
By Brittany Benson for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The word “plan” is just that, a static blueprint. However, unlike a blueprint for building a house, a work plan or life plan needs to change as circumstances surrounding it evolve. The verb “planning” implies action, a constant morphing of your … Read More
9. Paint your walls bright, fresh colors
By Elizabeth R. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Did you know that color impacts us psychologically? You might have. But do you know exactly how? Join me on a short journey along the spectrum highway; I promise there are some fascinating bits of knowledge ahead. Research has shown that … Read More