by Julie Massey for our 99 Ways to Make a Positive Difference in Your Pharmacy series With competition an ever-present threat, you always have to re-assess your business and your position in your community. Knowing where your strengths and weaknesses lie in comparison to your local competitors will help you focus on areas where you … Read More
31. Remove slow-moving items from inventory
by Colleen Volheim for our 99 Ways to Make a Positive Difference in Your Pharmacy series There will always be a few products that just don’t move in your store, for any number of reasons. Naturally, if they consistently don’t sell, you’ll want to remove them from inventory, but oftentimes an item might just experience … Read More
52. Encourage full-store shopping
by Tom Boyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series In order to maximize profits in your store, you should encourage full-store shopping. What do I mean by full-store shopping? When we conduct continuing education (CE) sessions, we often talk about “four-corner exposure.” The goal should be to expose your customer … Read More
57. Develop a healthcare information center
by Cari Sass for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There are so many ways independent pharmacies can differentiate themselves from their competitors. We all know service is chief among them, which includes the personal relationships you can build with patients. You can strengthen relationships and build loyalty with new and … Read More
22. Implement planograms — part two
By Kyle Lentz for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series This is part two of a two-part blog series covering how HRG builds their planograms and why it’s important for independent pharmacies to follow them to maximize profits. If you haven’t already read it, start with my previous post. For each … Read More
22. Implement planograms — part one
By Kyle Lentz for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series This is part one of a two-part blog series covering how HRG builds their planograms and why it’s important for independent pharmacies to follow them to maximize profits. Implementing planograms assures that you have the right mix of products, in the … Read More
40. “Shop” the aisles
by Tom Boyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series As a business owner, it’s important you know your operation inside and out. That includes viewing your store through the eyes of your customers. Considering your customers’ perspective of your pharmacy can give you insights that can be helpful to improving … Read More
12. Reward employees for spectacular customer service
by Cari Sass for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Spectacular customer service has become a goal for many retailers. There are many shopping options out there, including similar stores, nearby locations, comparable prices, identical product offerings, not to mention your online competition. Your staff and how they interact with your … Read More
86. Have an open-house
by Megan Moyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series A great way to show appreciation for your customers as well as attract new ones to your store is to hold an open house. It can be as simple or elaborate as you’d like. If you’re having an open house as a … Read More
95. Dust those shelves in the front-end
by Barb G. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series When you have friends and family over, do you make sure your house is “mother-in-law clean?” Over the years, your customers have come to be family, so why wouldn’t you do the same for them? When you enter your store tomorrow, take … Read More