By Steve Brester for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series I have two scenarios to present regarding how the customer service level of a happy person versus an unhappy person might be viewed. Scenario 1 – You walk into ABC Hardware store to purchase some picture frames. You walk … Read More
management
81. Mentor a pharmacy student
By Tom Boyer for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Lead and Influence the Next Generation! I’ve had the opportunity to be a guest lecturer at pharmacy schools the past few years and can confidently say the future of the pharmacy practice is in good hands. Aside from … Read More
34. Conduct a formal staff training session
By Jenny Kosek for 99 Ways to Make a Positive Difference in Your Pharmacy blog series You’re likely already diligent about keeping your staff up to date on the daily “how-tos” of your pharmacy. But sometimes, the limitations of time and resources mean that knowledge is passed through businesses in a trickle-down manner, which can … Read More
98. Develop a staff/employee manual
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There are plenty of good reasons to develop an employee manual. If you don’t have one already, consider creating one soon. I think you’ll find it can be beneficial for customer service, streamlining store operations, and managing your staff. An employee manual … Read More
71. Invite your staff to implement one of their ideas
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series There is simply no better way to foster change and train your staff to be global thinkers at the same time than to have them implement one of their own ideas. Do you have an employee suggestion “box?” Does your staff … Read More
77. Try a new way to motivate your team
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Motivating your team is something you need to do on a consistent basis, so you’re probably always looking for new ideas. A fun way to motivate your staff is through frie450dly competition. Does your team have sales goals? They probably already try … Read More
18. Delegate responsibility
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Delegate responsibility responsibly! Have you used any of these excuses to NOT delegate work? I can do it better myself. I don’t know if I can trust her to do it. He isn’t qualified to do it. She doesn’t want any added responsibilities. … Read More
Empower, encourage, engage through effective delegation
by Dave Wendland One of the reasons you’re a successful business person is that you have learned the art of delegation: its benefits, its limitations, and how to communicate what you want. Successful leaders provide the tools, motivation, and direction for individuals to help meet their organization’s goals. Managers and the whole company benefit from effective … Read More