As seen in “My Turn” in Chain Drug Review, January 11, 2016 By Megan Moyer Editor’s note: Social media is the fourth topic in a six-part series exploring technology and how it helps consumers manage their health and wellness. Additional subjects in the series include the user experience, taxonomy, the power of images, mobile health … Read More
Omnichannel Fail
by Jen Johnston My husband and I hosted Thanksgiving for the first time this year. Prior to the holiday we knew we were in need of two more place settings and also wanted to pick up two new sets of glassware. Since we had a few “store bucks” to spend at a nearby department store, … Read More
Swimming Upstream
By Dave Wendland, for HealthCare Distributor magazine, Out of the Box column November/December 2015 What happens if an organization chooses to swim upstream? The common idiomatic definition of swimming upstream is to opt for a difficult course of action when a simpler or safer alternative is available; to make an unwise decision against sound advice. Sure, … Read More
Social media has impact on consumer health care
As seen in “My Turn” in Chain Drug Review, October 26, 2015 By Megan Moyer Editor’s note: Social media is the fourth topic in a six-part series exploring technology and how it helps consumers manage their health and wellness. Additional subjects in the series include the user experience, taxonomy, the power of images, mobile health and … Read More
Omnichannel experience must be consistent
As seen in “My Turn” in Chain Drug Review, April 27, 2015 By Kyle Lentz The user experience is the first topic in a six-part series on technology and how it helps consumers manage their health and wellness. Additional subjects in the series will include taxonomy, the power of images, social media, mobile health and wearable technology. … Read More
Dear well-known mass chain store
by Jen Johnston I have a bone to pick with you. I can’t find what I need on your website, but I know you carry it. As a little background for you, my 3-year-old son was diagnosed with celiac disease in the last six months. That is an autoimmune condition where he cannot consume any … Read More
20/20 Vision
By Dave Wendland for Drug Store News July 16, 2015 My father offered numerous pearls of wisdom that have helped shape who I am today. One such nugget is apropos as we look at the future of our ever-changing industry, “You can’t move forward effectively if you spend your time only looking in the rearview mirror.” … Read More
Wholesaler decision-making process
by Dave Wendland Perhaps at one time – many, many years ago – manufacturers introducing new items could meet with drug wholesale buyers and convince them to bring product(s) into their inventory. Warehouses were big, and the idea of being a one-stop solution to the retail customers served made all the sense in the world. … Read More
Empty chairs, empty room
by Dave Wendland Moments before a conference room fills with event attendees, the atmosphere is calm. The chairs are lifeless, the tables clean-surfaced, and the room quiet enough to hear my heart beat. The sponsoring organization has invited me to impart some words of wisdom and encouragement while sharing insights about the retail healthcare industry, … Read More
Shopper “in” sites
By Dave Wendland for Drug Store News January 8, 2015 It wasn’t terribly long ago that a merchant could literally locate a storefront, hang a shingle, stock some merchandise, and claim themselves a retailer. Oh my how times have changed. There are many “in” sites to be considered. This post serves to examine where today’s shopping … Read More