Why Customer Service at Independent Pharmacies Truly Makes a Difference
By Holly Ockelmann, national account analyst, for the “Profits in the front end” blog series At independent pharmacies, customer service goes beyond simply filling prescriptions. It’s about creating meaningful connections with customers and understanding their unique needs. In an age where large chains often dominate the retail landscape, independent pharmacies stand out for the personal […]
Ideas for Cross-selling Merchandise: Sun Care
Part of the Ideas for Cross-selling Merchandise infographics series
Why Updating the Interior of Your Pharmacy is Essential for Success
By Cat Renwick, category analyst, for the “Profits in the front end” blog series A customer’s first impression is made within seven seconds of entering a store; within that short timeframe an initial opinion about your establishment and atmosphere will be made. At a time where customers are watching their dollars more closely and […]
Establish a strong web presence
By Noah Rosenthal, category analyst, for the Profits in the front end blog series In an ever-changing healthcare environment, independent pharmacies face unique challenges to compete. Having a strong online presence can be crucial for your small business, allowing you to offer expanded options to engage and retain customers and stand out in a large […]
HRG Reviews 1,837 New HBW Items in 2024
Waukesha, Wisconsin— February 12, 2025 — HRG’s new item review team, in its ongoing evaluation of products suitable for the independent pharmacy channel, examined 1,837 new health, beauty, and wellness (HBW) items in 2024. This is an increase of 12.4% from the 1,634 products reviewed in 2023. The increase is noteworthy as HBW item launches […]
Monthly Retailer Category Tips — Hair Care
Make the most of your hair care department with these tips! by Cat Renwick, category analyst, part of Monthly Retailer Category Tips If you don’t have much space to devote to a full-size hair care department, be sure to at least stock the Never Outs® for this category. Never Outs is HRG’s designation for products […]
Ideas for Cross-selling Merchandise: Hair Care
Part of the Ideas for Cross-selling Merchandise infographics series
Ask A Friend What You Could Do To Improve Your Store
By Kelly Zygowski, category analyst, for the “Profits in the front end” blog series How well do you know your store? Could it be too well? When you have a routine and see the same view every day, it becomes so familiar that it blends into the background, and you don’t even notice it […]
Rotate your endcaps every 45 to 60 days
Welcome to our new blog series for independent pharmacies that will include ideas, tips, tools, and actions you can take to build your front-end profits. We’ll be covering the areas of merchandising, pricing, product promotion and assortment, and more to help you grow your business. Each post will include a graphic with an indication of […]
Monthly Retailer Category Tips — Eye & Ear Care
Provide your eye & ear care department customers with a better shopping experience with these tips. by Noah Rosenthal, category analyst, part of Monthly Retailer Category Tips The safety recalls of OTC eye care products has limited the choices of products that treat various eye conditions. The TRP Company introduced homeopathic fast-dissolving tablets to address […]