21. Build your communication skills
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series What is communication? It is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships. If your staff has […]
39. Meet one new customer each day
By Megan Moyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series I’ll admit, when I read the title of this post, I thought, “how could a pharmacist meet one new customer each day?” But it doesn’t mean you have to hit the pavement or constantly go to community or networking events, there’s […]
4. Recommend products to improve customers’ health
by Aaron T. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Now more than ever, there are an enormous amount of over-the-counter (OTC) treatments to choose from. With all of the choices available, the decision-making process can be overwhelming for consumers. Most of the time, shoppers make decisions on […]
17. Listen to your staff
by Angela Pinkstaff for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Take a moment and look around at your store’s staff members. What do they know about your business that you don’t? What information do they have that everyone on your team should know? What haven’t you asked that […]
24. Mail birthday and special wish cards
by Julie Bonnell for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series In my visits to independent pharmacies, one thing that always stands out for me when I stop and talk to customers is the personal relationship they have with the pharmacist. When asked, “why do you come here?” the […]
87. Be a member of industry organizations
By Dawn Vogelsang for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series As a member of several industry organizations myself, I can attest to the enormous value of participating in these associations. State pharmacy associations, national organizations such as the National Community Pharmacists Association (NCPA), and specialty pharmacy professional groups offer […]
88. Offer free tasting samples
By Gail K. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series FREE SAMPLE! Those two words certainly grab my attention. They’ll do the same for customers coming in or passing by your pharmacy, too. Free tasting samples might seem the mainstay of grocery or club stores, but independent pharmacies […]
68. Have fun!
By Steve Brester for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series I have two scenarios to present regarding how the customer service level of a happy person versus an unhappy person might be viewed. Scenario 1 – You walk into ABC Hardware store to purchase some picture frames. You walk […]
75. Learn about social media and how you can benefit from it
By Shawn Theesfeld for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Facebook, Twitter, Pinterest, LinkedIn, Instagram, Vine, Snapchat – how does your pharmacy fit into the social media landscape? First, the good news: you don’t have to be on every social media platform. The bad news: you do have to […]
50. Become a specialist
By Dawn Vogelsang for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series As pharmacology and the healthcare landscape become increasingly complex, specialization can be the differentiator your pharmacy, and your personal career, need to thrive. Pursuing added qualifications in specialty pharmacy fields such as Critical Care Pharmacy, Nutritional Support Pharmacy, or Pediatric […]