Connect With Who Really Shops Your Store

September 10, 2015By Articles, Independent Pharmacy

  by Dave Wendland, Vice President, Hamacher Resource Group, as seen in Insight Magazine, July 2015, pages 14-15, and on QS/1.com. In October 2014, an article by Hamacher Resource Group entitled “The Power of Profiling” appeared in Insight. That editorial highlighted five shopper types from a 2013 study: Independent Pharmacy Shoppers: Who, What, and Why? … Read More

40. “Shop” the aisles

September 1, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog

by Tom Boyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series As a business owner, it’s important you know your operation inside and out. That includes viewing your store through the eyes of your customers. Considering your customers’ perspective of your pharmacy can give you insights that can be helpful to improving … Read More

12. Reward employees for spectacular customer service

August 28, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

by Cari Sass for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Spectacular customer service has become a goal for many retailers. There are many shopping options out there, including similar stores, nearby locations, comparable prices, identical product offerings, not to mention your online competition. Your staff and how they interact with your … Read More

95. Dust those shelves in the front-end

August 10, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

by Barb G. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series When you have friends and family over, do you make sure your house is “mother-in-law clean?” Over the years, your customers have come to be family, so why wouldn’t you do the same for them? When you enter your store tomorrow, take … Read More

20. Maintain good in-stock condition

August 5, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

by Kyle Lentz for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series The old saying for independent pharmacy stock levels is, “One for show and one to go.” That’s great for items that typically sell less than one unit per month per store, but what is your philosophy on the higher velocity items that … Read More

65. Add recorded messages to your phone

July 31, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By  Althea R.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series A friend recently had to call his auto repair shop after hours. He wanted to know when the shop opened the next day so he could bring his car in for emergency repairs. Expecting to hear a message with the shop hours, … Read More

76. Develop a marketing plan

July 23, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Courtney T.  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series An essential part of any business plan is the marketing plan. While a business plan gives an organization direction, the marketing plan contains the tools to help the store move in that direction. A good marketing plan supports your store vision … Read More

38. Make a mistake – then learn from it

July 14, 2015By 99 Ways to Make a Positive Difference in Your Pharmacy, Focus on the Pharmacy Front End Blog, Independent Pharmacy

By Mary Hart  for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series As a busy pharmacist, you may overlook your front-end. It’s easy enough to do when you generate over 90% of your business from your pharmacy counter. But it’s a mistake if you’re not paying attention to it. Front-end items are more profitable than prescriptions … Read More