By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Prior to joining the Hamacher team, I worked for a retail chain that relied on the phrase “total customer satisfaction” to form the basis for the staff’s approach to dealing with customers. Putting that phrase into action sometimes meant … Read more
By Jenny Kosek for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series “And I’m just tucking into your bag a little reminder that we’re having a Fall product sale next month, so come on in and check that out,” the smiling salesgirl said, waving a brightly colored postcard in front … Read more
By Donna Boulieu for our 99 Ways to Make a Positive Difference in Your Pharmacy series Is “sell” a 4-letter word behind your pharmacy counter? You sell prescriptions at a fair price coupled with good service to your Rx customers, but do you sell your front-end products and services? Do you feel this is outside … Read more
By Jen Johnston for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series It’s easy to remain optimistic when prescription sales are up, customers are happy, and front-end products are flying off the shelves. But what about when things aren’t going well? Maybe you are buried in paperwork. Maybe sales are … Read more
By Kelly Z. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Although the kids just went back to school a few weeks ago, my local mass retailer quickly packed up the back-to-school supplies and brought out Halloween. I’ve even seen some Christmas items on shelves! Themed promotions at large … Read more
By Kat Fronek for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series My last two posts have explored the ways you can glean value from attending trade events, and shared suggestions for getting the entire pharmacy team excited about the event, even if not all of them are able to attend. There’s a final … Read more
By Jenny Kosek for 99 Ways to Make a Positive Difference in Your Pharmacy blog series You’re likely already diligent about keeping your staff up to date on the daily “how-tos” of your pharmacy. But sometimes, the limitations of time and resources mean that knowledge is passed through businesses in a trickle-down manner, which can … Read more
By Tom Y. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Cleaning your pharmacy floors: “Wax on or wax off?” In my first blog, I discussed the benefits of using energy-efficient lighting in your pharmacy. Now, let’s focus on the opposite of your ceiling: Your floor! One of the … Read more
By Brigitte Donato for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Evaluating your own strengths and weaknesses will help you enhance not only your personal performance, but should also improve store operations as well. When you can honestly assess what your weaknesses are, you can look for those qualities as strengths in your … Read more
By Kat Fronek for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series My last post encouraged you to rethink your approach to attending industry events by involving your staff before, during, and after the event, even if those team members are staying behind to keep the store running. But with all of the distractions … Read more
