Fostering customer engagement starts with a quality product. “No brand will live if the products aren’t good. You need that customer to come back again and again,” commented Abraham. He said his team is also working on content to educate customers. “We follow-up with all of our customers that purchase Insanely Clean on Slateland, we want to continue to build that community.”
Customer feedback will determine which products are added next to the product line. “We want to develop products based on what consumers actually want, not what we think they want,” Abraham said. “It’s important to us to stay in touch with our community, as well as add value, stay relevant, and bring products to the market that make sense.”
The company also looks to data when deciding which future products they may pursue. Abraham said he gathers a large amount of data from retailers, including drugstores, and one of the reasons he started Slate Brands was the ability to find the gaps in the market in that data. Launching brands online first, he says, also helps in data collection.
In addition to Insanely Clean, Slate Brands works with creators to bring their product visions to life. The company works with several large talent agencies to lend their expertise to those clients and offer their brands on Slateland.
Read more: Creating customer engagement opportunities
In 2023, Slate Brands will add Modern Magic, a new fragrance, as an inhouse brand, bringing Abraham back full circle to where he got his start, working for his father’s company, a fragrance distributor. “We’re excited to add a second inhouse line. We’ll be rolling it out a little later this year.”
As noted in recent Drug Store News article, “Men’s grooming channel at a crossroads,” global sales of men’s grooming products are expected to continue to rise. Finding the niches where an unmet need can be met is where success is most likely to be found.