By Courtney T. for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series Can you guess what two words many employees dread hearing? If you guessed, “you’re fired,” sorry that’s incorrect. Correct answer: training seminar. For many, training seminars are synonymous with long, boring presentations full of information that goes in one ear and … Read More
retail
91. Stock OTCs that address side effects top-selling prescription drugs can cause
by Steve Choate for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Prescription drugs are wonderful things. They help treat the ailments afflicting your patients. Over time, these drugs improve your patients’ health so they can resume their normal routines. However, using these drugs may also lead to side effects … Read More
21. Build your communication skills
By Mary Hart for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series What is communication? It is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships. If your staff has … Read More
39. Meet one new customer each day
By Megan Moyer for our “99 Ways to Make a Positive Difference in Your Pharmacy” blog series I’ll admit, when I read the title of this post, I thought, “how could a pharmacist meet one new customer each day?” But it doesn’t mean you have to hit the pavement or constantly go to community or networking events, there’s … Read More
43. Partner with other local businesses
by Steve Choate for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series You’ve likely heard the saying, “No man is an island.” Likewise, no pharmacy is an island. You cannot do it all alone. Today’s retail environment is more challenging than ever. Not only are you competing with other brick-and-mortar … Read More
4. Recommend products to improve customers’ health
by Aaron T. for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Now more than ever, there are an enormous amount of over-the-counter (OTC) treatments to choose from. With all of the choices available, the decision-making process can be overwhelming for consumers. Most of the time, shoppers make decisions on … Read More
17. Listen to your staff
by Angela Pinkstaff for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series Take a moment and look around at your store’s staff members. What do they know about your business that you don’t? What information do they have that everyone on your team should know? What haven’t you asked that … Read More
Variety of factors exert influence on consumers
by Cari Sass for Chain Drug Review January 5, 2015 In a multipart series during 2014 our team has examined key product attributes and marketing tactics from two different perspectives — the retail buyer and the consumer/shopper. This objective picture of the two viewpoints should contribute to a product’s success at retail. In our final … Read More
36. Enter your store through the front door
by Julie Bonnell for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series We all get into routines. In fact, routines allow us to be efficient at repetitive tasks we need to accomplish so we can focus on the more demanding aspects of our day. The trouble with routine is that we … Read More
2. Talk to your customers every day!
by Steve Choate for our 99 Ways to Make a Positive Difference in Your Pharmacy blog series From my earliest days in retail, I was told by loss prevention teams to always engage every customer I saw and say “Hello” and ask “How may I help you?” The teams’ reasoning was that this would discourage … Read More