by Dave Wendland You won’t find them in capes, leaping tall buildings, or catching bullets in mid-air, but these white-coated professionals are indeed healthcare superheroes. And I believe the role of the pharmacist in the United States is about to become more pronounced. Healthcare reform is dictating the need for front-line healthcare professionals to guide consumer … Read More
customer service
Connecting the dots
by Dave Wendland When the biggest retailer in the world recognizes that their out of stock situation is causing shopper frustration what do they do? Begin connecting the dots. Beginning in May 2013 Wal-Mart Stores, Inc. addressed its stocking problem by developing a green-dot program whereby key items were flagged to ensure their availability. This intensified … Read More
The Dollars and the Indies: Pt. 1
Posted by Jenny Kosek Dollar General just received the 2013 Company of the Year in Retail award at the 11th Annual American Business Awards. With a 48% share in the dollar channel[1], it’s no wonder. While consumables lead sales in the dollar channel, OTC products are gaining strength. Not nearly done competing, dollar stores are … Read More